ITWorx helps Vodafone to Manage Overdue Amounts and High-Risk Clients with a Revenue Assurance System
The Solution
Re-engineering of VFE’s old risk management application and providing new collections and high usage extraction and tracking apps.
The systems included different features to help Vodafone monitor customers’ accounts:
- Modules for Collection, High Usage, and Virtual Agent
- Integration with the billing system, Tertio network node, and data warehouse
- Users Administration
- User profile personalization
- Customer Management
- Virtual Agent
The system provides different types and kinds of reports for new customers, overdue payments, customers by segment, and usage patterns helping Vodafone take actions on subscriber account (hotline, bar roaming, bar international calling, suspend, activate, etc.).
ITWorx also developed an application to help Vodafone staff track customers’ history in meeting payment requirements and take different actions against nonpaying customers.
ITWorx was also involved in re-engineering existing applications (Collection, High Usage, Repeated Offender, Virtual Agent, and Daily Extraction) to comply with J2EE standards, integrate with TIBCO middleware, and enhance daily extraction process performance. The project includes re-structuring applications database to minimize dependencies on Data warehouse database, changing current reporting techniques to integrate with business objects server, and migrating from already existing database to new design.
The Benefits
- Providing comprehensive reports with overdue payments
- Helping Vodafone manage subscribers’ accounts
