ITWorx Delivers AJ Web Portal to Facilitate Accessing Different Services Provided through a Centralized Location

Amanah of Jeddah is the governmental front of most services related to engineering and consultation offices at Jeddah. Both individuals and organizations submit paper requests for services either directly at the AJ office or by sending the papers via mail. Requested paperwork is manually transferred between different departments within AJ until work is completed. Whenever service requestors need to ask about or monitor transaction status, they must go to AJ for information. It is impossible to query or monitor all transactions of a single individual or organization using the manual system. Moreover, users cannot directly submit their own transactions, which increases the AJ reception employees’ workloads. To optimize and automate AJ services, AJ required a web portal to promote its web presence and present a centralized location for requests’ inquiries, issuance, and tracking.

ITWorx designed and developed the Amanah of Jeddah Web Portal to increase public awareness of AJ and provide an efficient communication channel for individuals to create transactions online, monitor their status, and manage their profiles. AJ employees have direct access to process transactions created by individuals or transferred by other AJ employees. The AJ Portal comprises an internal site accessible to employees inside AJ premises and an external site made available for public use through the internet where the same back-end administration manages both sites. AJ employees can log in to both sites and act as both external and internal users using the same user ID. To process requests, the AJ Portal initiates predefined back-end automated workflow business cycles by submitting the service request provided by the portal. Employees enhance and facilitate overall service provisioning processes through the internal portal and increase their productivity and control over the monitoring process. The AJ Web Portal integrates the different services and workflows developed for AJ in a centralized location, enabling AJ employees and public users to access and track different services quickly and efficiently.

• Increase in public awareness of AJ’s
• Efficient communication channel