Empowering conscientious and culturally sensitive collaborations, enhancing career journeys, and cultivating a committed talent pool, are the building blocks of enriching Employee Experience (EX). With this in mind, ITWorx, in partnership with QnA International, collaborated to bring the business world Employee Engagement: Re-imagined! Taking place in Dubai, the exceptional event was home to a guest list of seasoned veterans and C-level Executives in the fields of Human Resources (HR) and Communications. The attendees proactively enriched this event with their insightful comments, years of experience, and forward-looking thinking while participating in light-hearted networking over energizing coffee and delicious food.

The event opened with an eloquent Keynote Presentation by Human Capital guru Dr. Ebrahim AlKhajeh: Human Capital Director at Abu Dhabi Customs. Following Dr. AlKhajeh’s insightful introductory speech, ITWorx’s very own President, Asser Ezzo, delivered an enlightening presentation defining the obstacles facing organizations in a post-Covid epoch of remote and hybrid work. Simultaneously Asser’s presentation charted a constructively detailed roadmap for the future of workplace cultures by delineating the countless ways in which implementing digital Employee Experience (EX) platforms can help organizations overcome obstacles.

Following Asser’s perceptive presentation was a lively panel discussion outlining how organizations can work to create an engaging, dynamic, and desirable workplace environment/workforce. The panel discussion spotlighted Ms. Debra Tales (Group Vice President, People & Culture, Al Ghurair Investment), Mr. Imran Ahmad Group (Chief HR Officer, Jashanmal National Company LLC), Ms. Mona Mohamed Fekri (Chief Human Capital Officer, Dubai Cable Company – DUCAB), and Dr. AlKhajeh. ITWorx’s People & Culture Director, Wessam Wagdy, moderated the panel discussion.

Following the panel discussion was an animated and interactive demo (expertly administered by ITWorx’s very own Director of Research & Development, Amr Elsehemy) of ITWorx’s latest and greatest Employee Experience (EX) platform: DoZen. From personalizing content to creating digital cultural communities to facilitating collaboration to sharing employee milestones to customizing onboarding features, to gamifying employee experience, to identifying patterns using analytics, to unifying multiple layers of work in one personalized place (and so much more), the demo highlighted the endless ways in which DoZen can drive organizations, and their employees, towards measurable success. Indeed, when employees can conceptualize and SEE their place in the organization (as human beings first), and when employees can DO their work and manage their 9 to 5 (alongside their 5 to 9) from a single platform, they will be encouraged to LIVE, and experience work very differently (without risking employee burn-out, nor hurting the organization’s bottom-line results). Questions on everything related to DoZen were then answered by ITWorx’s Product Engineering Executive Director Nermine Ghonima, and Amr Elsehemy, during a series of focused round table discussions.

With a legacy spanning 25 years in designing, implementing, and supporting Employee Experience (EX) solutions, we are proud to say that ITWorx’s event – Employee Engagement, Re-imagined – builds upon our historical, regional, and international paradigm-shifting presence in the field of EX. To find out more about ITWorx’s DoZen, be sure to visit our website!

“Citizen 360” provides intelligent citizen insights to measure the government services & business performance, citizen satisfaction and proactive business actions. On top of the capability to run marketing campaigns and proactive customer services based on targeted citizen segments. Moreover, ITWorx turned out to be a sole provider of Microsoft for the government and public sectors & in this regard, “Citizen 360” has been officially featured on Microsoft AppSource.

About Citizen 360:

Data Gathering:

• Citizen demographics, Governmental citizen transactions, Social media posts, citizens’ complaints can be retrieved and stored in Customer insights platform. ITWorx provides its Governmental customers an engagement experience to assess the data streams, consult for data unification rules, suggest for the data enrichments 3^rdparties, and build the UI to present this unified profile.

Citizen Profile:

• Solutions provide the ability to merge profiles from different systems and data streams into one unified profile, which allows to define citizen demographic information from different systems

Citizen Timeline:

• Using the Citizen Activities Datasets, ITWorx configures the citizen timeline which will provide government authorized employees with the needed insights to understand Citizen behavior.

Create a Better Citizen Experience:

• To better understand Citizens’ needs and motivations, ITWorx configures Customer segments using any of the values available on the Citizen data streams – connected to the unified Citizen Profile. Customer Insights can be extended to synch these calculated customer segments.
• Citizen Segment will show the members of the segment along with the timeline chart displaying segment size.

Proactive Business actions

• ITWorx utilizes customer insights connectors and segments to define proactive business actions based on collected insights for the citizen Profile
• These business actions can be creating complaints into case management system fir frustrated citizens.

Marketing Campaigns

• ITWorx utilizes customer insights segments to create citizen segments to be targeted for marketing campaigns.
• Using customer insights connections citizen 360 data can be exported to marketing systems for manage campaigns or to customer service system to perform proactive customer services.
• Customer insights provides connections to most of the branded marketing systems like Adobe, Google Ads, Dynamics 465 Marketing, and others, also using custom connections solution can integrate with any support marketing solution

Access Citizen 360:

• Using Power Apps, end users will be able to search for Citizen records and view its demographics, Insights, Timeline and Statistics.

• This custom app also includes security module to control which user can access which citizen records or data streams, also it can have an approval cycle through data stream owner to avail specific data stream

• If Dynamics 365 Contacts is the main Citizen data source, a connector will be configured to display the Citizen insights data within Dynamics 365.

What We Can offer:

ITWorx will engage with customers to:

• Understand key business challenges and data streams
• Consult for the best practices on building unified Citizen profile
• Conduct the implementation for unifying these data sources, apply the best AI/ML/BI practices to gain the Citizen 360 Insights and build the Data Presentation using Power Apps.

Partnering with Magdi Yacoub Global Heart Foundation, on a Mobile Application for Heart Health, HealAHeart.

To coincide with World Heart Day on September 29^th, we’re thrilled to announce the partnership with the Magdi Yacoub Global Heart Foundation, a leading nonprofit charity that improves comprehensive advanced cardiac care for children, on a unique mobile application that will drive greater health and philanthropy: HealAHeart.

World Heart Day offers an advocacy platform to highlight actions that individuals can take to prevent and control cardiovascular disease – the world’s leading cause of death. Within that mission, HealAHeart is an important new tool for expanded awareness and global heart health – building knowledge and sharing practices to improve cardio health while offering individuals an easy, convenient way to give to a best-in-class global health charity.

“I was shocked to learn just how many children suffered congenital heart defects – 10 million each year – which can be a death sentence for our most vulnerable children,” said ITWorx CEO, Youssri Helmy. “The more I learned about the Magdi Yacoub Global Heart Foundation’s work to treat those children and build medical research and training for a lasting impact, I asked myself, What can I do to help?”

Of course smartphones are ubiquitous, and so the idea of developing a tool with Android and iOS functionality was born. HealAHeart will include:

• Instant access to the latest heart health news and advice, including updates on groundbreaking research from the Magdi Yacoub Global Heart Foundation’s Aswan Heart Centre in Egypt.
• Expert-led audio training guides with physical exercises for improved cardio health, which is increasingly critical to continued well-being during times of social distancing and gym closures, integrated in the next version update.
• A dedicated community platform for Magdi Yacoub Global Heart Foundation donors, with the opportunity to give instantly as well as launch crowdfunding campaigns in support of the Magdi Yacoub Global Heart Foundation.
• Centralized reporting on contributions, providing a convenient platform for individuals to consolidate charitable tax receipts while learning about their impact.

Through this one-of-a-kind mobile application, HealAHeart offers an incorporated forum to dispense a suite of recommendations, advice and services to improve heart health – both literally and figuratively, as the benefits of philanthropy help to decrease stress, anxiety and high blood pressure, which is a leading cause of heart attacks.

“We care so deeply for the people who make our work possible through their generosity, and we want to help them enjoy a happy, healthy life,” explained Magdi Yacoub Global Heart Foundation founder, Professor Sir Magdi Yacoub. “Creating a tool for their mobile phones ensured that we could reach them with valuable messages of health, as we continue to celebrate the contributions they make on behalf of children.”

HealAHeart is available for immediate download via Google Play and the Apple App Stores.

About the Magdi Yacoub Global Heart Foundation
The Magdi Yacoub Global Heart Foundation is committed to changing the health outcomes of the most vulnerable, particularly children, by improving comprehensive, advanced cardiac care available to all people in need, free of charge.

Management Team Expanded to Support Growing Demand for Products and Services

ITWorx today announced that Michael Makar has joined the company as Executive Director, Global Services; his role includes leading ITWorx’s services strategy, overseeing the delivery of high-value services, projects and consultancy to customers, assuring that the company generates target revenue and margins, in addition to providing leadership and vision for the whole organization. People happiness comes as a priority to him and he is focused on achieving ITWorx People agenda along with our leadership team.
Prior to ITWorx, Michael worked at Microsoft as a Technical Sales Manager – Intelligent Cloud for the MEA region, he also was the Technical Director at OMS after spending 5+ years as the Services Delivery Manager there.

Michael has more than 20 years of experience in the field of Information Technology across different business sectors and domains with a strong focus on delivery management, business development, projects, people management and technical sales.

“ITWorx has built a reputation as the trusted technology and services provider for Global 2000 companies and government agencies,” said Michael. “I am honored to join ITWorx, which is uniquely positioned to maintain and expand these relationships for its global clients.”

“Expanding our team to make sure our global clients remain happy is crucial to our growth strategy” said Asser Ezzo, President of ITWorx, “Michael’s experience makes him a perfect fit for this critical role“.

Michael has extensive experience in the software development services market, and a solid reputation for developing and maintaining outstanding client relationships,” said Youssri Helmy, Founder & CEO of ITWorx. “We could not be more excited to add Michael to our executive team as we continue to expand to meet the needs of our growing customer base.”

ITWorx Education separated from its parent company ITWorx and poised for growth

YAS Holding and ITWorx are excited to announce the acquisition of ITWorx Education, which for over 10 years operated as a business unit inside ITWorx.

With a vision of transforming education around the world, ITWorx Education provides educational services that aim to transform learning and instruction through the application of technology. ITWorx Education solutions have more than 4.5M users around the globe confirming their success and steadfast commitment towards transforming education. ITWorx Education’s diverse selection of solutions employs the latest technologies and education techniques to empower and inspire learners, taking education to a whole new era.

YAS Holding’s acquisition expands the regional footprint and manpower of its thriving education sector portfolio. YAS will continue to run ITWorx Education as an independent entity while expanding its team and product portfolio.

“This acquisition is a gamechanger for us to continue to grow in and focus on Middle East”- Ahmed Hamada, ITWorx Education CEO

This strategic step will help YAS Holding expand its educations portfolio and growth plans. The new YAS subsidiary will operate using the same name to capitalize on-brand value and build on the many successful products and solutions that ITWorx Education has developed.

“YAS’s strategic education growth objectives are accelerated by this acquisition. We have great plans for it.” – Murshed Al Redaini, YAS Group CEO

YAS Holding is a business development and investment company based in Abu Dhabi. They have successfully launched and transformed many investment initiatives into profitable businesses in a diverse range of sectors.

ITWorx wishes ITWorx Education the best of luck in its future endeavors.

The transaction closed in January, and Canas Capital acted as the seller’s advisor.

“We thrive on building businesses and exiting them to strategic partners globally. This keeps them on fast growth tracks while maintaining ITWorx’s core focus of creating technologies that make people happy.” – Youssri Helmy, ITWorx Founder and CEO

“We’re excited to see our portfolio companies exiting and becoming part of a strategic regional initiative such as YAS’s.” – Romen Mathieu, ITWorx Chairman, GP EuroMena Private Equity Funds